Last Updated: 11-11-2024

At Swarna Jewels, we are committed to delivering your jewelry safely and efficiently. Please review our shipping and delivery policies below.

1. Shipping Locations

1.1 Domestic Shipping: We currently deliver across India. Please ensure your address is complete and accurate to avoid delays.

1.2 International Shipping: Currently, we do not offer international shipping. Please stay tuned as we expand our delivery options in the future.

2. Shipping Charges

2.1 Standard Shipping: We offer free standard shipping on all orders above [Amount in INR]. Orders below this amount incur a shipping fee of [Amount in INR].

2.2 Express Shipping: Express shipping options are available for an additional fee. Please select the express shipping option at checkout to see applicable charges.

3. Order Processing Time

3.1 Processing Duration: Orders are processed within 2-3 business days after payment confirmation.

3.2 Custom or Made-to-Order Items: Custom items may take additional time for processing and will be shipped based on the estimated delivery timeframe provided during purchase.

4. Estimated Delivery Times

4.1 Standard Delivery: Orders are typically delivered within 5-7 business days after dispatch, depending on your location.

4.2 Express Delivery: Orders sent via express shipping are typically delivered within 2-3 business days after dispatch.

Note: Delivery times may vary due to factors beyond our control, including courier delays, holiday schedules, or unforeseen events.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details. You can monitor the progress of your shipment using the provided tracking link.

6. Failed Delivery Attempts

If the delivery is unsuccessful due to an incorrect address or unavailability, our courier will attempt delivery up to two additional times. If all attempts fail, the package will be returned to us, and you may be responsible for additional shipping costs to reschedule delivery.

7. Damaged or Lost Packages

If you suspect your package is lost or arrives damaged, please contact us immediately with your order and tracking details. We will work with the courier service to resolve the issue and ensure a satisfactory outcome.

Contact Us

For questions about your order or shipping, please reach out:

Email: contact1@swarnajewels.com
Phone: +91-9876543210
Address: Dharampeth, Nagpur, Maharashtra, India